Policies

Activity-Specific Policies

Please review the seller’s policies for this activity. Once tickets are purchased, these are binding.

  • Non-refundable, but can be rescheduled 24 hours BEFORE event.
    Once purchased, tickets cannot be refunded and but they can be rescheduled via the link in your confirmation.
  • Activity may be cancelled due to severe weather.
    The activity usually runs in light rain and other moderate weather conditions, but the seller may cancel the activity up to an hour before the start time in the event of severe or unsafe weather conditions. If the seller cancels the event, ticket-holders will be allowed to reschedule tickets (subject to availability) or receive credit for a future event.
  • No children under 10 years old are permitted on and tour other than Kids Tours, Private Tours and Photo Tours.
    Children under 10 years old are not permitted due to the dangerous nature of this tour. Children 10-17 years old are welcome to attend as long as they are accompanied by a parent or guardian.
  • Pets are not allowed at Big Cat Rescue.
    If you are traveling with pets, including dogs, you cannot bring them onto the property, which includes the parking lot.
  • No Smoking
    No Smoking is allowed at Big Cat Rescue, except in the parking lot.
  • No Alcohol
    No one will be admitted if they have been consuming alcohol or are under the influence of narcotics.
  • All participants must agree to the Big Cat Rescue Release and Hold Harmless Agreement.
    By purchasing tickets you are agreeing to the Big Cat Rescue Release and Hold Harmless Agreement, which appears in its entirety at https://bigcatrescue.org/release. The waiver web address also appears on your e-ticket if you would like to review the waiver later.  If you are scheduling a school or group tour contact the representative you are working with to get the right version for your needs.
  • If you purchased a donation Extra, please take note of the following:
    Big Cat Rescue is a 501(c)(3) nonprofit organization, FEID 59-3330495. Note that we do not utilize professional solicitors, so 100% of your donation goes to Big Cat Rescue and supporting the cats and stopping the abuse. A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION FOR BIG CAT RESCUE, A FL-BASED NONPROFIT CORPORATION (REGISTRATION NO. CH 11409), MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE 1-800-435-7352 WITHIN THE STATE OR BY VISITING www.800helpfla.com. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.

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